Refund Policy

Cancel any time from Plan & billing in the app. You won't be charged again, and you keep your paid features until the end of the period you've paid for. Your streak, history and cards stay with you on the free plan.

• First payment: a full refund if you ask within 14 days of your first payment for Creator or Founder, monthly or yearly. No questions asked.
• Yearly renewals: a full refund if you ask within 7 days of the renewal charge.
• Mistakes on our side: duplicate charges, charges after you cancelled, or a paid feature that didn't work and we couldn't fix are always refunded.

• Monthly renewals after the first month. Cancel before the next renewal instead.
• Partial months or unused time after the windows above.
• Accounts closed for breaking our terms.

If something unusual happened, write to us anyway. We'll be fair about it.

Email contact.hopup.lol@gmail.com from the address you sign in with, and tell us which plan you'd like refunded. We reply within 2 business days.

Refunds are issued by our payment provider (Dodo Payments or Polar) to the original payment method, usually within 5–10 business days depending on your bank. Once a plan is refunded, your account moves to the free plan.

We refund the amount you paid, including taxes collected by our payment provider. Bank or currency conversion fees charged by your bank are outside our control.